Parts and Service
If you are experiencing an operational issue with your range and would like to request service, please fill out the online service request form below, write an email to: [email protected] or contact a service dealer directly.
A service representative may contact you to get a better understanding of your problem. La Cornue® Ranges are extremely reliable, so most times it just takes time to get familiar with the way your La Cornue® Range works.
The information collected on this form is stored in our website database hosted by Cybernautic. It is used only to respond to requests for personalized quotes. They are kept for 10 years and are intended for La Cornue®.
In accordance with the law "Informatique et Libertés", you can exercise your right of access to data by contacting [email protected].
Model & Serial Numbers
There are two ways to find this information. Each Range has a warranty card included with the manuals; this card contains the Model and Serial numbers. If you have misplaced the warranty card, model and serial numbers are also printed on the range itself. To locate, simply open the left-hand storage drawer to find an ID plate with the inscribed information. For older Château models, the IDplate can be found on the inside of the left-hand oven control door.
There are two ways to find this information: the front cover of the user manual or on the range itself. The user manual should have a silver sticker on the front cover with a 10 digit number. Serial numbers start with 7 or 8. Model number will start with C, eg, C1LF. If you have misplaced the User Manual, you may also find the serial number on an ID tag that is located underneath the storage drawer. To remove the storage drawer, lift up the ends of the plastic clips found on the drawer tracks located on the outside of the drawer. To release catches holding the drawer to the side rails, simply pull the drawer forward and away from the side rails.
If you cannot locate this information, please contact La Cornue® North America to better assist you: 1–800-457-1356.